nDesk Support Center – php scripts Help And Support Tools Created by codeniner. This php scripts have specific characteristics , namely: nDesk Support Center – php scripts Help And Support Tools. nDesk – Support Center is a complete ticket based help desk software.
nDesk comes fully featured with ticket auto-import, user auto-register, knowledge base, escalation rules, predefined replies and many more features.
MAIN FEATURES

Dashboard .

You can use this nDesk Support Center – php scripts Help And Support Tools on Php scripts category for help desk, php help desk, php support system, support, support center, support system, support tickets, tickets and another uses.

nDesk – Support Center is a complete ticket based help desk software.

nDesk comes fully featured with ticket auto-import, user auto-register, knowledge base, escalation rules, predefined replies and many more features.

MAIN FEATURES

  • Dashboard
    Overview of your activity including active tickets and unassigned tickets.
  • Support Tickets
    Complete ticket based support system – help desk.
  • Ticket Auto-Import
    Ticket Auto-import from any IMAP enabled email account.
  • User Auto-Register
    Automatically register user accounts on ticket creation.
  • Escalation Rules
    Use Escalation Rules to escalate tickets if they are not resolved within a certain period of time.
  • Predefined Replies
    Respond fast to frequently submitted issues.
  • Knowledge Base
    Manage all your documentation in one place.
  • Guests, Users, Staff
    Predefined account roles.
    Customizable staff roles (permissions).
  • Multi Language Support
    System can be easily translated to any language.
  • Customizable
    Multiple themes to select from.
  • Easy Installation, Gravatar support, Email Notifications, Per Ticket Escalation Rules and many more…

REQUIREMENTS

To run nDesk your hosting server must support the following:

  • PHP version 5.4 or greater;
  • MySQL version 5.5 or greater;
  • PHP PDO MYSQL extension;
  • PHP IMAP extension (for tickets autoimport);
  • Cronjob (for automated tasks like email to ticket and escalation rules processing).

CHANGELOG

Version 1.3 (17 July, 2017)

- Updated theme and other components to latest version
- UI/UX improvements
- Inline attachments are now saved when importing ticket from email
- Ticket notifications contain now the attachments (if any)
- Added new variables to email templates
- Available email template variables are now listed when editing the template
- Predefined replies are now inserted correctly
- Added email piping support
- Ticket categories are now called departments
- Ability to restrict staff access to department
- Automatically assign department to ticket based on email address
- Security improvements
- Other bug fixes

Version 1.1 (20 July, 2016)

- Added the ability to upload profile picture (in addition to Gravatar support);
- Search improvements;
- Bug fixes;
- Visual improvements and fixes;

Version 1.0 (15 June, 2016)

* Initial Release